At WirelessGuys we make every attempt to qualify your purchase. Our knowledgeable staff is here to make sure the product fits your specific needs. If for some reason the product is defective on arrival or fails to operate correctly within the first 10 days, notify WirelessGuys immediately for a replacement product. All returns must be received by WirelessGuys within 30 days of purchase. If being returned for credit, the item(s) must be in unused, unopened and resalable condition including all paperwork, packing materials and containers. Any purchase returned after this period are subject to a 20% restocking fee. All returns must request a Return Merchandise Authorization (RMA) for the item(s). You may request an RMA by phone at 800-945-3294 option 130 or email inquiry@wirelessguys.com. All requests for an RMA are subject to verification.